Terms and Conditions
Waterside Cottage sleeps a maximum of 8 guests and 1 baby. Up to two well-behaved dogs are welcome. Dogs are charged at £4 per day per dog.
There is strictly no smoking throughout property.(Guests can smoke outside but please put all butts in the sand bin provided to keep the grounds clean for others.)
Your rental includes all bed linen, towels, toiletries, tea towels, central heating*, electricity*, wifi, freeview TV and a starter pack of logs for the wood burner. We can provide extra linen for a small fee.
*Our fuel and electric costs in Skye are the highest in the country. While we want to make sure you are warm and cosy please use the heating and electricity sensibly. We do reserve the right to make an extra charge (at cost price) of excess fuel or electricity used.
We leave some teabags, coffee, sugar, salt and pepper, bin bags and cleaning materials to get you started – you can find anything else you need in the village.
Arrival and Departure.
The house will be available for you from 4.30pm on your holiday start date. If you plan to arrive much later please do let us know in advance so we can make sure a light is left on for you. The house needs to be vacated by 10.00 am on your day of departure to allow us time to prepare for other guests. The normal weekly booking is Saturday to Saturday however we may be able to accommodate other arrival days out of peak season.
Two well behaved dogs (no puppies under 1 year) are welcome but we ask that they stay in the lounge, kitchen or conservatory areas of the house – for the comfort of future guests they must not be allowed on the furniture or in the bedroom areas . They should not be left unattended in the property. As the hirer you accept full liability for any damage your pet may make and we ask that you remove all trace of pets, inside and outside the property, before your final departure. We reserve the right to make an extra charge for any additional cleaning caused by pets. Please always keep your dogs on a lead within the grounds of the property as the garden is not fenced off to the road or the shore.
Please contact us should you wish to bring any other type of pet. Any guest who takes a pet into the property without permission or without notifying us in writing or on the booking form is in breach of contract and we have the right to terminate the booking forthwith and to retain all monies paid.
We have found that a combination of smokeless fuel and logs burns best. You will need to clean the grate before lighting a second fire – using the metal bucket provided. We also provide a fire guard for your safety.
An initial deposit of £200 is required to secure the property at the time of booking
Payment of the deposit is confirmation that you have read and accepted these terms and conditions.
Payment can be made online through the our website or by contacting us directly.
The balance of the payment is due no later than 6 weeks prior to your arrival. Bookings made within 6 weeks of arrival will require to be settled in full upon booking. Payments not received by the due date will forfeit the deposit and the booking will be cancelled.
Good Housekeeping Deposit and Care of the Property
We clean and inspect the house before each arrival. By booking with us you agree to leave the property in a clean and tidy condition. We require a cash deposit of £200 with each final payment to cover damage, repairs and extra cleaning. This will normally be returned to you within 10 days of your departure. Please note that failure to observe the no smoking policy will impact the return of your damage deposit. We ask that you report any breakages or damage during your stay so we can rectify them before the next guests arrive. We don’t usually charge for light accidental damage. We do reserve the right to charge for damage that would not be considered to result from normal wear and tear with any additional costs that may be incurred.
Changes and Cancellation
You can make changes to your booking dates, provided an alternative is available, up to 6 weeks prior to your arrival at no additional cost. Changes within 6 weeks of arrival are not permitted.
Cancellations made after your booking has been accepted will incur the loss of your deposit. Cancellations made after final payments have been paid will be charged as follows:
29-56 days = 50%
15-28 days = 75%
1-14 days = 90%
Arrival date or later= 0%
We recommend that you take out appropriate holiday cancellation insurance at the time of booking.
The use of amenities we provide at the property is entirely at your own risk and we do not accept responsibility for any injuries to persons or loss or damage to any belongings of persons who use them. We shall have no liability for death, personal injury, damage or loss of personal property (including motor vehicles), of you and your party whilst you are staying in the property.
a) If the property should not be available owing to damage by fire, storm or for any reason outside our control (including so called Acts of God) or for any reason we are not able to comply with this agreement, we shall refund to you the full amount of the monies paid and our liability is limited to the refunding of such monies. We do not accept any liability for compensation or refunds for part or full loss of your holiday.
Cancellation by Us
a) We are entitled at our sole and absolute discretion to refuse to hand over to you, or to repossess the property (which includes the fixtures, fittings,furnishings and decorations) if we reasonably believe that any damage is likely to be caused, has been caused or is being caused by you or any members of your party. These circumstances will be treated as a cancellation by you. No refund of any monies paid in respect of the booking will be made and we will not accept any liability to you as a result of this situation arising (including for example any costs or expenses incurred by the guests or members of the group due to not being able to occupy the property).In this situation we are not under any obligation to find alternative accommodation for you or your party.
b) If we are prevented, because of circumstances beyond our reasonable control, eg (fire damage, drought, interruption of utility supplies, Acts of God) from putting the property at your disposal, we shall refund the hire charge in full and you shall have no further claim against us.If we are unable to make the property available through any other reasons we will provide as much notice as possible and will refund any monies paid in full.
Right of entry
We reserve the right to enter the property at a time agreed with you to carry out any repairs or maintenance.